At the competition "Project of the Year 2015" RusHOLTS presented results of the implementation of coffee machines remote monitoring system developed on the basis of a large federal chain of gas stations (more than 1000 stations). IT-solution BMS Coffee Control allows two-way on-line monitoring and managing of an unlimited number of machines, installed at any spot on planet's surface. The result is a victory in the “Project of the Year“'s category "Communications".

Every third non-fuel transaction at gas stations – is a coffee sale. It's one of the few segments of the business that even in times of crisis on the background of the general downturn shows dynamic growth. Good coffee -  is a"locomotive" for related products. Coffee helps to sell cars, jewelry, not ot mention the pastries, chocolates and similar products.

The economic effect of remote monitoring

Cafe at the gas station, equipped with similar IT-solutions, showed sales growth of 400% per quarter. Economic security is the first and most obvious benefit of coffee machines remote monitoring. According to statistics, in the absence of automated control at least 20-30% of the paid cups of coffee were sold for cash without using the register. The system allows to promptly detect and deter any attempt to alter the counters and all the coffee machine settings. Gas station's staff is deprived of the opportunity to change the formulation of beverages or substitute coffee beans. In case of unauthorized changes in the settings, the system automatically restores the specified parameters, and in case of a power module outage it immediately reports violations in accordance with the algorithm. Information about violations has clear reference to the date and time which allows the security structures of the gas stations chain to easily identify violators.

In general, in the market of gas stations, business' owners "give away" to the employees 2-3 billion rubles because of the lack of reliable records of coffee sales, annually that "generosity" of the owners of all Russian public catering establishments is not less than 25 billion rubles.

A further economic benefit is achieved by the correct organization of coffee machines servicing. Coffee machine is a complex and expensive mechanism for which the manufacturer requires lot of maintenance work aimed at preventing potential damage. Good professional equipment is designed for decades of work with proper maintenance. Using the remote monitoring allows coffee machines to perform all service operations to the extent defined by the manufacturer.

As a result of the use of remote monitoring system downtime of coffee machines compared to "traditional" system of service decreased 3 times and service technicians visits paid by the chain of gas stations got 50 % fewer.

The response time of on-line service system to breakdown of coffee machine - 10-15 minutes. Prior to that traditional industry "standard" was 4-6 hours.

Project's development

The economic effect of BMS Coffee Control appears the brighter, the larger the chain is and the wider region of its presence is.

For efficient processing of information from more than 1,000 points of sale was developed an additional user interface and established the Coffee Machines Center for Remote Monitoring (http://www.dp.ru/a/2015/10/06/Centr_udalennogo_monitori/), the only one in Russia.

As a result of the implementation appeared the possibilities to extend the functionality of the system: connecting to it the modules of sales via bar codes, the lotteries module, etc. Now specialists are working hard to extend monitoring to all the technological equipment of gas stations and unite the entire flow of data into one comprehensive cloud solution - BMS Cloud.

Thus, a company creates not only difficult-to-replicate competitive advantages for the business of those who use such innovations, but also new standards for the industry.

Reference:

RusHOLTS is a diversified holding company, specializing in non-fuel business run by the gas station chains according to the most successful global trends. The portfolio of RusHOLTS has IT-solutions for the management of orders and deliveries to the shops and cafes of gas stations, a wide range of products and goods for the gas stations, authorized distribution of equipment for cafes, service department, certified by equipment manufacturers. The only Russian center for remote monitoring of coffee machines and technological equipment of gas stations.

 

BMS Coffee Control - coffee machines remote monitoring system. Developed by BMC LLC (USA) in collaboration with RusHOLTS.